LISA LUXURY

Privacy Policy

Last updated: 24 September 2026

Lisa Luxury respects your privacy and handles personal information for legitimate business purposes, including fulfilling orders and helping customers. This policy explains what we collect, why we use it and the choices available to you.

1. Information we collect

We collect information that you provide directly, such as your name, email address, telephone number, delivery address, account details, order reference, items ordered and communications with us. We may also receive transaction status information from our payment provider and delivery information from couriers.

Payment-card details are entered directly with the payment provider. Lisa Luxury does not store full card numbers, card security codes or other full payment-card credentials.

2. Why we use your information

We use personal information to create and manage customer accounts, process and fulfil orders, confirm payment status, arrange delivery, provide tracking and refund updates, respond to questions, prevent fraud, keep required business records and comply with legal obligations. We only use information for marketing where this is permitted and where any required consent has been obtained.

3. Who we share information with

We share the minimum information required with trusted service providers that help us operate the shop, process payments, host the website, send transactional emails or deliver parcels. For example, a courier may receive your name, contact number and delivery address. Service providers may use the information only to provide their services or meet their own legal obligations.

We do not sell personal information. We may disclose information where required by law, to protect our rights or customers, or in connection with a lawful business transfer.

4. Cookies and website information

The website may use essential browser storage or cookies to keep a shopping bag or account session working. These tools help provide the requested service and do not give us access to unrelated information on your device. Third-party services, including payment providers, may use their own technologies in line with their policies.

5. Security and retention

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure. No online system can be guaranteed completely secure, so please use a strong account password and contact us if you believe your account has been accessed without permission.

We retain information only for as long as reasonably needed for the purposes described above, including order fulfilment, customer support, record keeping, dispute handling and legal compliance. Information may be retained longer where required by law or necessary to establish, exercise or defend legal claims.

6. Your information rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access to it, ask us to correct inaccurate information or request deletion where there is no lawful reason for continued processing. We may need to verify your identity before acting on a request.

7. Contact and updates

For a privacy question or request, contact Lisa Luxury using the contact details published on the website and include enough information for us to identify your order or account. We may update this policy when our practices or legal requirements change. The latest version is always published here.